Orders that you submit online are processed immediately and can only be cancelled within 1 hour of order placement. You may need to wait for the refund (around 1-2 working days).
Returns and Refunds
- All products on the website are not returnable or refundable.
- If you receive the product broken or not working then we will replace or repair your product for completely free.
- Customised neon products are not exchangeable.
- Predesigned product can get exchanged but you will have to pay the forward backward shipping fee.
- Any order can be cancelled within 1 hour of placing the order. You have to send us an email immediately to [email protected] or message us at our social media or WhatsApp.
- If you received any defective product or not working or broken, you will have to send us pictures and videos of the product as well as the package (outside box) as soon as possible.
- If you received wrong product, just contact us with the proof and we will exchange the product with the correct one.
Warranty on Neon LED Signs
All products sold through Fancelite.in website comes with a 30-day limited warranty from the day of delivery. It covers issues with LED Light Strips and Adapter. We assure free repair or replacement of the part or the product if the below conditions are satisfied in 30 days after the date of delivery.
- If the LEDs or the adapter doesn’t work properly, they can be repaired or replaced if they are not damaged.
- Damages in anyway like physically, moisture, heat, etc can end the warranty, and the repairs or replacement will be chargeable.
- You will have to pay the shipping cost in advance of both the sides, which will be refunded if the product is under warranty.
- If we see any physical damage on the product, we will contact you and let you know the costs for repairing, as the warranty breaks.
- All shipping costs will be paid by the customer in case of no warranty or physical damage.
- Customer may have to ship the product to us on its own, if there is no reverse shipping available.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.